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Data Protection Policy

Baj Live's Privacy Policy — Your data, your security

We believe it is our responsibility to protect every player's personal data with the highest level of security. On this page, Baj Live's complete Privacy Policy is detailed here.

SSL Encryption
To Third Parties Not for sale
24/7 Data Protection
Last updated: January 1, 2026
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Privacy Protected
Your data is never sold to third parties.
Table of Contents
  1. Data Collection
  2. Purpose of Data Use
  3. Data Sharing
  4. Cookie Policy
  5. Data Storage
  6. Security Measures
  7. Your Rights
  8. Minor Protection
  9. Policy Updates
  10. Contact

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1 What information do we collect?

Baj LiveWhen you create an account and use our services, we collect various types of information. This is done solely to enhance your experience and ensure a safe gaming environment.

Type of Data Example Reason for Collection
Identity Document Information Full name, date of birth, national ID number Identity Verification
Contact Information Mobile number, email address Communications & Notifications
Financial Information BKash/Nagad number, transaction history Payment Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming Activity Betting history, win/loss records Service Improvement
Preferences & Behavior Favorite games, login times Personalized experience

We only collect information that is strictly necessary to operate our services properly. No additional data is collected.

2 Purpose of Data Use

Baj Live Collected data is used solely for the purposes outlined below. We are fully transparent about how your information is used:

  • Account Management: Your information is used to create, verify, and manage your account.
  • Service Delivery: For game operations and processing deposits and withdrawals.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Legal Obligations: To comply with regulatory authority requirements.
  • Promotional Communications: To send you special offers and updates, subject to your consent.
  • Service Improvement: For analytical purposes to enrich your platform experience.
  • Customer Support: To resolve your queries and complaints promptly.

Unsubscribe from Promotional Emails: You can opt out of marketing communications at any time from your account settings.

3 Data Sharing & Third Parties

Baj Live Never sells your personal information. However, data may be shared in specific circumstances necessary for operating our services:

  • Payment Processors: To process transactions exclusively via bKash, Nagad, Rocket, and other payment gateway services.
  • IT Infrastructure: With cloud hosting and database service providers — under strict confidentiality agreements.
  • Law Enforcement Agencies: When required by a court order or legal obligation.
  • Regulatory Authority: To relevant authorities for licensing compliance.
  • Fraud Prevention Services: With specialized security firms to detect suspicious activity.

Third-party organizations we work with may only use your information for specified purposes, as explicitly stated in the agreements we hold with them.

4 Cookie Policy

Baj Live The platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

  • Essential Cookies: Maintaining login sessions and ensuring security — the platform cannot function properly without these.
  • Performance Cookies: To monitor page load times and errors in order to improve the platform.
  • Functionality Cookies: To remember your preferences, such as language and theme settings.
  • Analytics Cookies: Analyzes user behavior to improve our services — completely anonymous.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

5 Data Retention Period

We do not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Active Account Information: For the full duration that your account remains active.
  • Transaction Records: Minimum 5 years — as required by legal obligations.
  • KYC Verification Information: Up to 5 years after account closure.
  • Gaming Log: Up to 2 years after account closure.
  • Technical Logs: Automatically deleted after 90 days as a general rule.

Once you request account closure, we initiate a secure data deletion process for your personal information after fulfilling any applicable legal obligations.

6 Security Measures

Baj Live Industry-leading security technology is used to protect your data. Our security framework consists of the following layers:

  • 256-bit SSL/TLS Encryption: All data transmitted between you and our servers is fully encrypted.
  • Payment Data Encryption: Financial data is never stored in plain text.
  • Two-Factor Authentication (2FA): To provide an additional layer of security at login.
  • Continuous Monitoring: 24/7 security monitoring to detect suspicious activity.
  • Regular Security Audits: Regular penetration testing conducted by third-party security experts.
  • Data Backup: Your data is backed up across multiple secure servers.

If you notice any suspicious activity on your account, contact our support team immediately. We act quickly to resolve such issues.

7 Your Data Rights

Baj LiveEvery user on our platform has the following rights regarding their personal data:

1
Right to Access Your Data

You may request to know what information we hold about you.

2
Right to Rectification

You may request corrections to any inaccurate or incomplete information.

3
Right to Erasure

You may request deletion of your data where no legal obligation requires us to retain it.

4
Right to Restrict Processing

You may request that we restrict the use of your data for specific purposes.

5
Right to Data Portability

The right to receive your data in a structured, machine-readable format.

6
Right to Withdraw Consent

Right to withdraw consent to marketing communications at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 business days.

8 Minor Protection

Baj Live We take a strict stance on minors accessing our gaming platform. Our services are intended for users aged 18 and above only.

  • Age verification is mandatory at the time of registration.
  • Accounts may be suspended at any time if age verification is in doubt.
  • Data from minors is never knowingly collected.
  • If we suspect that data from a minor has been collected, it is deleted immediately.

Parents can use the resources available on our Responsible Gaming page to help keep their children's online activity safe.

9 Privacy Policy Updates

Baj Live This privacy policy may be updated from time to time. When changes occur:

  • The "Last Updated" date at the top of this page will be changed accordingly.
  • For significant changes, you will be notified via your registered email or through a platform notification.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

We recommend revisiting this page periodically to stay up to date with the latest Privacy Policy.

10 Contact Us

For any questions, complaints, or requests regarding your data, please contact our Data Protection team:

Email: [email protected]

Response time: Typically within 24–72 hours.

Our customer support team is available 24/7. We take all data-related concerns seriously and work to resolve them as quickly as possible.

Why Baj LiveIs your information safe with us?

We prove through action, not just words, that your privacy is our top priority.

Military-grade encryption

Every transaction and piece of personal data you share is protected by 256-bit SSL/TLS encryption — the same standard used in banking systems.

Your Data is Never Sold

Baj Live Never sells your personal information to advertisers or third parties — that is our firm commitment.

Transparent KYC process

Documents collected for identity verification are stored encrypted on fully secured servers.

24/7 Security Monitoring

Our security team monitors your account for suspicious activity 24 hours a day, 7 days a week.

Full Control in Your Hands

Turn off marketing communications, view your data, or request corrections at any time from your account settings.

Regular Security Audits

Vulnerabilities are identified and resolved through regular audits and penetration testing conducted by independent security experts.

Privacy FAQ

Find answers to the questions our users ask most.

Baj Live Your payment information is not stored directly. Once payment processing is complete, sensitive financial data is held in encrypted form and is not directly accessible to any staff member.

Yes, you may request access to your data from our support team. We will provide a summary of the information we hold about you within 30 business days.

After account closure, certain data (such as transaction records) may be retained for a specified period due to legal requirements. Once that period ends, the data is securely deleted.

We determine your approximate location via IP address — primarily to prevent fraud and block access from restricted regions. We do not use GPS or real-time location tracking.

In the event of a data security breach, we will notify you immediately at your registered email and take prompt action to protect your account.
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Enjoy Gaming in a Safe Environment

Baj LiveYour data is fully protected with us. Register now and enjoy Bangladesh's best online gaming experience on a platform that is completely secure and trusted.

Register Now Log In Responsible Gaming

18+ | Play Responsibly | For Entertainment Purposes Only

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